How to Maintain Good Tenant Retention Rates


Finding a good tenant is one thing. Tenant retention is another! Many would argue – "why should I care about the tenant?" Well, the truth is pretty simple. Tenants own properties too! They can, or may already be, landlords, purchasers and have a connection of friends and family with rental properties of their own. So in short, yes you should care about the tenants! Without tenants, we would be out of a job. Harsh, yet true!  So how can we keep them happy? Truth it is pretty simple really. I frequently look at reviews posted to Google regarding agents and property management agencies. Most of them are 1 star reviews. As we all know, people are more willing to post negative reviews than positive ones. Most are from disgruntled tenants whinging about the unfair treatment at the hands of their agent. Yes it is true - we cannot keep everyone happy. In a perfect world, yes. What is important is realising the small things that can go a long way in keeping the lines of communication open between ... read more >>

How to Maintain Good Tenant Retention Rates2019-03-28T06:24:47+00:00

First Class Trust Management for Landlords


With the ups and downs naturally associated with the real estate sales market, it is important to take care of your rental roll clients. Your rental roll clients are the ones that will (hopefully) be there through the thick and thin of the sales cycles. When sales times are low, the rental roll keeps clicking along. Just the same, when sales increase, your rent roll still needs to remain a priority. So this month we are focusing on providing exceptional trust management service to your landlords. When times are a bit tough, we have the chance to over-service our existing clients. Retention is just as (if not more) important than new business. And it helps to pay the bills! A key gripe of many landlords is when things go wrong with statements and payments. Lapses in data entry can quickly escalate, break your agency's reputation and send your landlords packing to another agent. So what can you do to ensure your rental roll holds strong for the long term? First Class Trust Management for Landlords Landlord Portals ... read more >>

First Class Trust Management for Landlords2019-03-28T06:24:47+00:00

5 Reasons Not to Outsource Your Trust Accounting Overseas


As a business owner, it is natural to look for ways to increase your bottom line and reduce costs. In our last blog on 8 Ways to Reduce Costs for Start-Up Real Estate Agencies we discussed various ways start-up agencies can minimise costs. This included shopping around on items like software, insurance and considering a virtual office as opposed to bricks and mortar. When it comes to minimising costs, the one place you don’t want to skimp is outsourcing your trust accounting. We’ve outlined our top 5 reasons why you should keep your trust accounting local as opposed to outsourcing overseas. REAL TIME COMMUNICATION WITHOUT TIME DIFFERENCES There will be times you need to contact your trust accountant on the spot. Outsourcing overseas means time differences that can play havoc with your deadlines. Working with a local agency means no delayed response. Any emergencies that arise can be dealt with on the spot rather than communicating via email. Information can be lost in translation and interpretations of instructions misunderstood. There may also be matters that cannot be relayed via email and require ... read more >>

5 Reasons Not to Outsource Your Trust Accounting Overseas2019-03-28T06:24:53+00:00