Finding good people is hard. Keeping them is simple. At End of Month Angels, we are proud to say we have one of the lowest staff turnover rates going around.

Why?

We take care of our people. They are part of our family. What we do is nothing out of the ordinary. It’s just rewarding hard work, encouraging teamwork and sharing our successes.

That’s it.

So with a year of such turbulence behind us, we share our top 5 tips on how to ensure your Trust Accountant (and all your staff for that matter) are with you for the long haul. In good times and in bad.

5 Tips to Guarantee a Happy Trust Accountant

  1. Training

    Everyone performs better when they are confident in their abilities and the task at hand. Providing adequate training for your Trust Accountant is crucial to ensure they can perform their duties to the level you require. Some Trust Accountants may fall into the role from another within the agency. Or they may be fully qualified. Whatever the case, providing adequate training and professional development opportunities is essential.

    The legislation is constantly changing and keeping on top of it is so important. Allow time for training and polishing up on any new legislative changes for your Trust Accountant. Whether it be time for reading or attending a conference or professional development event.

  2. Inclusion

    Trust Accounting can be lonely. There often tends to be a solo Trust Accountant in an agency, as opposed to a team of agents. So be sure to include them in your team meetings. Although it may not be their key area of expertise, they know your agency as well as any other and may have some great ideas up their sleeves.

  3. Appreciation

    A Trust Accountant’s role can often be one that hides in the shadows. Yet they are the cogs that keep the wheels turning. Bring them out of the shadow and bask them in the light! Because without your Trust Accountant, your clients would not be paid and the agency would be a dire mess. They may not be the ones out there making the big sales, but they deserve as much recognition nonetheless.

  4. Incentivise

    We all like working towards a goal – and your Trust Accountant is no different! Set goals and KPIs that your Trust Accountant can work towards and celebrate the wins when they reach them.

  5. Compensate

    Just like any valued staff member of a team, reward them with a fair and just pay system that rewards outstanding work.

It’s no magic formula. It’s simply good business management.

Jane Morgan is the Director of End of Month Angels, a consultancy firm specialising in Trust Accounting. Jane knows the legislative requirements of running a successful Real Estate office through her 23 years’ industry experience. Don’t trust just anyone with your trust accounting. Book an appointment with an End of Month Angel today.