Why NSW Sales Agents Need to Get Deposit Handling Right… and How to Access Compliance Support Without the Commitment

In NSW real estate, handling trust money—especially sale deposits—isn’t just a task; it’s a legal responsibility.

With strict obligations under the Property and Stock Agents Act 2002 and the standard NSW Contract for Sale, sales agents can quickly find themselves in hot water if funds are mishandled during a property transaction or contract dispute.

If you’re a sales agent or agency juggling multiple listings, navigating trust account compliance can be daunting—especially when disputes arise between purchasers and vendors. That’s why having expert guidance on hand is not just helpful, but essential.

Why Deposit Compliance Matters

When a purchaser pays a deposit, it’s usually held in your trust account as stakeholder. This means the money isn’t yours or the vendor’s—it’s being held in trust, and must be managed carefully until the sale settles or the contract is terminated.

So, what happens when the deal falls through?

If the purchaser’s solicitor demands a refund and the vendor’s solicitor says to hold it, you can’t just pick a side. Legally, under Section 86 of the Property and Stock Agents Act, you can only release funds if:

  • Both parties provide written consent, or
  • There’s a court or tribunal order.

Releasing funds without this can lead to compliance breaches, penalties, or worse—licence suspension.

Caught in the Middle? You’re Not Alone.

We regularly support sales agents who find themselves stuck in disputes with no clear direction. These situations are complex and time-sensitive, yet most agents aren’t trained in trust law or dispute handling. That’s where our expertise comes in.

Introducing Our Support Blocks – Expert Help, No Ongoing Fees

At End of Month Angels, we know that not every sales agent needs—or wants—a full-service trust accounting arrangement. That’s why we offer Support Blocks: a simple, flexible way to access expert advice when you need it, without locking into a monthly plan.

Whether you’re dealing with:

  • A messy deposit dispute
  • Commission payout confusion
  • Trust account setup or compliance checks

Our Support Blocks are ideal. You purchase a block of hours upfront, and we draw down from it only as tasks are completed. It’s a straightforward, cost-effective option, especially for agents who only need occasional support.

Best of all? You stay in control of how and when you use it—and you’ll receive a detailed time report for full transparency.

Perfect for Sales-Focused Agencies

If you don’t manage rentals but run a busy sales department, this model is perfect. You might only need help every few settlements—but when you do, it’s critical that it’s correct, fast, and compliant.

Get Compliance Peace of Mind—Without the Monthly Commitment

When it comes to trust compliance, the cost of getting it wrong is far higher than the cost of getting it right. Our Support Blocks give you direct access to specialist support—no subscriptions, no fluff—just solutions.

Ready to stop worrying about trust money?

Get in touch and let’s take the pressure off.

 Real Estate Sales Agents in NSW… Are You Playing Deposit Roulette?

If a sale falls through and the vendor and purchaser are in dispute, do you know what to do with the deposit?

  • Don’t guess.
  • Don’t cave to pressure.

Hold the funds until both parties agree in writing or you have a court order.

NSW compliance is tough—but getting it wrong can cost you BIG. That’s why our Support Blocks are perfect for sales-focused agencies.

  •  No subscriptions
  •  Only pay for what you use
  •  Expert support, fast

Whether it’s deposit disputes, commission confusion, or just making sure your trust setup is right—we’ve got your back.

End of Month Angels offer outsourced trust accounting, compliance, training, consulting, bookkeeping and rent roll services for real estate agencies.